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IJPSM:PREDICTING TURNOVER INTENTION IN INDONESIAN PUBLIC ORGANISATIONS: INVESTIGATING THE EFFECT OF CITIZEN AND WORKPLACE INCIVILITY, AND JOB INSECURITY
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Purpose – This study aimed to investigate the effect of citizens’ uncivil behaviours on the turnover intention of
public service personnel. It tested the moderated mediation role of job insecurity and workplace incivility. The
conservation of resource (COR) theory was employed to explain the public service personnel’s reactions to
resource loss threats and the desire to conserve the remaining resources.
Design/methodology/approach – A longitudinal quantitative study design was used with a moderated
mediation regression technique. Data were collected from 235 full-time public service personnel from five
Indonesian public service organizations. The organizations included higher education, regional government
institutions, and health, tourism, and transportation departments. All measures were valid and reliable for
study purposes.
Findings – The citizen incivility’s effect on turnover intention was mediated by job insecurity and moderated
by workplace incivility. Citizen incivility positively influenced job insecurity only under high workplace
incivility. Therefore, citizens’ uncivil behaviours could not increase public service personnel’s job insecurity
and turnover intention without high workplace incivility.
Originality/value – This study contributes to the literature on citizens’ incivility as a source of social
stressors in Indonesian public organizations. The findings showed that citizens’ hostile behaviours impact
public employees’ job insecurity only through workplace incivility.
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Text
ENGLISH
EMERALD INSIGHT
2023
ENGLAND
JURNAL ILMU PEMERINTAHAN
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APA Citation
Hillman Wirawan, Rudi Salam, Normawati Normawati, Vip Paramarta, Denok Sunarsi. (2023).IJPSM:PREDICTING TURNOVER INTENTION IN INDONESIAN PUBLIC ORGANISATIONS: INVESTIGATING THE EFFECT OF CITIZEN AND WORKPLACE INCIVILITY, AND JOB INSECURITY.(Electronic Thesis or Dissertation). Retrieved from https://localhost/etd