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IJPSM:HOW CITIZEN COPRODUCERS COPE WITH PUBLIC VALUE CREATION CONFLICTS: A SURVEY EXPERIMENT
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Purpose – In coproduction, citizens may be confronted with a conflict between creating user value and a more
collective understanding of public value creation. In order to deal with conflicts experienced as trade-off
situations, coproducers follow various coping strategies leading to different results. This study aims to gain
insight into what drives the choices for coping strategies, which are valuable for understanding the role of
citizen coproducers in public value creation.
Design/methodology/approach – This article studies the effects of citizens’ external efficacy and trust in
public servants on citizen coproducers’ preferences for coping strategies. The study presents a vignette
experiment among n 5 257 citizens involved in the temporary use of vacant spaces in Flanders, Belgium.
Findings – No statistically significant effects of external efficacy and trust in public servants on respondents’
preferences for coping strategies are found. The results show that irrespective of the level of external efficacy or
trust in public servants, citizen coproducers prefer to ask for help from the public servant involved in the
project.
Originality/value – This result draws attention to the need for facilitation and guidance from public servants
and the servants’ organizations to help citizen coproducers balance out these otherwise paralyzing value
conflicts. Moreover, the lack of statistically significant effects of trust and external efficacy is a valuable finding
for literature. The result shows that, in the drivers of coproduction behavior, there is no consistent relationship
between citizen trust in government or external efficacy and coproduction behavior.
Sylke Jaspers, Koen Migchelbrink - Personal Name
NONE
Text
ENGLISH
EMERALD INSIGHT
2023
ENGLAND
JURNAL ILMU PEMERINTAHAN
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APA Citation
Sylke Jaspers, Koen Migchelbrink. (2023).IJPSM:HOW CITIZEN COPRODUCERS COPE WITH PUBLIC VALUE CREATION CONFLICTS: A SURVEY EXPERIMENT.(Electronic Thesis or Dissertation). Retrieved from https://localhost/etd