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IJPSM :RELATIONAL QUALITY IN PUBLIC–PRIVATE PARTNERSHIPS: UNDERSTANDING SOCIAL RELATIONSHIPS IN CONTRACT-BASED EXCHANGES
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Purpose – The purpose of this paper is to conduct a systematic literature review of studies addressing
relational quality in public–private partnerships (PPPs). The ambition of this study is twofold: first, to present
more clarity regarding the definition of the concept. Second, to develop a framework that explains the
antecedents, characteristics and outcomes of relational quality in PPPs.
Design/methodology/approach – A systematic literature review of 99 academic articles, which were
analyzed and coded on the definition, characteristics, antecedents and outcomes of relational quality.
Findings – The study shows that trust, communication, commitment, openness and reciprocity are considered
core aspects of the concept. The analysis further identifies important antecedents (e.g. shared values,
leadership) and outcomes (performance, innovation) of relational quality in PPPs. The findings result in the
development of a framework on relational quality in PPPs to be used for further research.
Research limitations/implications – The findings indicate that relational quality is valuable for the
functioning of PPPs, but the current focus of this review excludes studies addressing relational quality in other
types of collaboration and public–private exchange. The lessons from these research fields might further
improve people’s understanding of relational quality.
Practical implications – Practitioners should pay attention to relational quality in long-term PPPs. Among
others, (process) management activities might contribute to relational quality as it stimulates communication
and openness.
Originality/value – The presented framework explaining antecedents, characteristics and outcomes of
relational quality allows for more structured use of this concept in future research.
Rianne Warsen - Personal Name
NONE
Text
ENGLISH
EMERALD INSIGHT
2023
ENGLAND
JURNAL ILMU PEMERINTAHAN
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APA Citation
Rianne Warsen. (2023).IJPSM :RELATIONAL QUALITY IN PUBLIC–PRIVATE PARTNERSHIPS: UNDERSTANDING SOCIAL RELATIONSHIPS IN CONTRACT-BASED EXCHANGES.(Electronic Thesis or Dissertation). Retrieved from https://localhost/etd