TRANSFORMING GOVERNMENT:EXPLORING THE RESEARCH LANDSCAPE IN A DEVELOPING COUNTRY: GAUGING THE PROSPECTS OF GROWTH, RESEARCH IMPACT AND INNOVATION

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TRANSFORMING GOVERNMENT:EXPLORING THE RESEARCH LANDSCAPE IN A DEVELOPING COUNTRY: GAUGING THE PROSPECTS OF GROWTH, RESEARCH IMPACT AND INNOVATION

Purpose – The purpose of this paper is to understand the citizen perception of quality of service with
respect to the Government’s citizen service delivery system of Karnataka and conduct an investigation to
determine the major factors which affect the quality of Government service delivery system in the state of
Karnataka in India.
Design/methodology/approach – Primary data related to variables affecting citizen service
satisfaction are collected using a questionnaire survey. The questionnaire was designed based on
literature review and consulting officers associated with public service delivery system in the state of
Karnataka.

Statement of Responsibility

Author(s)

Saira Hanif Soroya, Sehrish Iqbal - Personal Name

Edition

Call Number

Subject(s)

Service quality, Government services

Classification

NONE

Series Title

GMD

Text

Language

ENGLISH

Publisher

EMERALD INSIGHT

Publishing Year

2022

Publishing Place

ENGLAND

Specific Detail Info

JURNAL ILMU PEMERINTAHAN

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APA Citation

Saira Hanif Soroya, Sehrish Iqbal. (2022).TRANSFORMING GOVERNMENT:EXPLORING THE RESEARCH LANDSCAPE IN A DEVELOPING COUNTRY: GAUGING THE PROSPECTS OF GROWTH, RESEARCH IMPACT AND INNOVATION.(Electronic Thesis or Dissertation). Retrieved from https://localhost/etd