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<title>TRANSFORMING GOVERNMENT:</title>
<subTitle>EXPLORING THE RESEARCH LANDSCAPE IN A DEVELOPING COUNTRY: GAUGING THE PROSPECTS OF GROWTH, RESEARCH IMPACT AND INNOVATION</subTitle>
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<name type="Personal Name" authority="">
<namePart>Saira Hanif Soroya, Sehrish Iqbal</namePart>
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<publisher>EMERALD INSIGHT</publisher>
<dateIssued>2022</dateIssued>
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<note>Purpose – The purpose of this paper is to understand the citizen perception of quality of service with
respect to the Government’s citizen service delivery system of Karnataka and conduct an investigation to
determine the major factors which affect the quality of Government service delivery system in the state of
Karnataka in India.
Design/methodology/approach – Primary data related to variables affecting citizen service
satisfaction are collected using a questionnaire survey. The questionnaire was designed based on
literature review and consulting officers associated with public service delivery system in the state of
Karnataka.</note>
<subject authority=""><topic>Service quality, Government services</topic></subject>
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