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International Journal of Public Leadership:Trust in leaders, work satisfaction and work engagement in public hospitals
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Purpose – To investigate the relationship between trust in leaders and work satisfaction on work engagement
in public hospitals.
Design/methodology/approach – Survey data were collected from 137 employees working in two mediumsized
public hospitals. A model based on a review of the literature was developed and tested using variancebased
structural equation technique.
Findings – Work engagement is significantly influenced by trust in leaders and work satisfaction. Work
satisfaction partially mediates the relationship between trust in leaders and work engagement. Furthermore,
personal development, affiliation and belonging and basic needs for job fulfilment significantly influence work
satisfaction. Likewise, basic needs for job fulfilment and co-workers’ empathy significantly influence trust in
leaders.
Practical implications – This study indicates that in public hospitals satisfaction and trust in a leader have a
substantial influence on work engagement, highlighting the importance of a good trust relationship in the
workplace. It is also important for leaders to understand that increased work engagement leads to a wellmotivated
workforce, improved work performance, low absence from work due to sick leave and a good patient
experience.
Originality/value – Not much research has been done on the direct effects of trust and satisfaction on
engagement. Moreover, the study contributes to the existing literature through the development and testing of
the “work engagement model”.
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Text
ENGLISH
EMERALD INSIGHT
2021
ENGLAND
ILMU PEMERINTAHAN
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APA Citation
Ole Kristian Sandnes H avold. (2021).International Journal of Public Leadership:Trust in leaders, work satisfaction
and work engagement in
public hospitals.(Electronic Thesis or Dissertation). Retrieved from https://localhost/etd