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TRANSFORMING GOVERNMENT:TOWARDS A CO-CREATION APPROACH IN THE EUROPEAN INTEROPERABILITY FRAMEWORK
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Purpose – The purpose of this paper is to propose an enhanced conceptual model for the integrated public
service (IPS) functionality of the European interoperability framework (EIF). The enhanced model
incorporates co-creation within the three stages of the IPS cycle. While co-creation can provide innovative
routes to overcome interoperability challenges, how co-creation can be a part of the EIF has not been tackled
before (Casiano Flores, et al., 2021).
Design/methodology/approach – A preferred Reporting Items for systematic reviews and metaanalyses scoping literature review was used to develop the model and identify decisive aspects of co-creation,
service users and service providers. Next, a purposive snowball sampling of grey literature comprising
primarily of official documentation produced by the European Union was then undertaken to further inform
the central argument. Finally, the subsequent validation of the model and derived conclusions was
undertaken both internally and externally by peers and experts.
Findings – Relationships between key sets of actors during co-creation are bi-directional. Furthermore,
different sets of actors are, in turn, service providers and service users depending on the service provided and
the stage in the public service cycle under consideration. Understanding these bi-directional interrelationships
can help improve public services provided by governmental actors through collaboration with users.
Originality/value – Most public service delivery models see relationships between key stakeholders as
unidirectional and one-dimensional. By contrast, this study proposes a shift in paradigm where IPS users are
not passive actors and mere consumers of services but instead are key stakeholders actively participating in
IPS provision.
Cesar Casiano Flores, A. Paula Rodriguez Müller - Personal Name
NONE
Text
ENGLISH
EMERALD INSIGHT
2022
ENGLAND
JURNAL ILMU PEMERINTAHAN
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APA Citation
Cesar Casiano Flores, A. Paula Rodriguez Müller. (2022).TRANSFORMING GOVERNMENT:TOWARDS A CO-CREATION APPROACH IN THE EUROPEAN INTEROPERABILITY FRAMEWORK.(Electronic Thesis or Dissertation). Retrieved from https://localhost/etd