TOWARDS A CO-CREATION APPROACH IN THE EUROPEAN INTEROPERABILITY FRAMEWORK Cesar Casiano Flores, A. Paula Rodriguez Müller Primary Author mixed material bibliography ENGLAND EMERALD INSIGHT 2022 monographic en ENGLISH

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BAIK Purpose – The purpose of this paper is to propose an enhanced conceptual model for the integrated public service (IPS) functionality of the European interoperability framework (EIF). The enhanced model incorporates co-creation within the three stages of the IPS cycle. While co-creation can provide innovative routes to overcome interoperability challenges, how co-creation can be a part of the EIF has not been tackled before (Casiano Flores, et al., 2021). Design/methodology/approach – A preferred Reporting Items for systematic reviews and metaanalyses scoping literature review was used to develop the model and identify decisive aspects of co-creation, service users and service providers. Next, a purposive snowball sampling of grey literature comprising primarily of official documentation produced by the European Union was then undertaken to further inform the central argument. Finally, the subsequent validation of the model and derived conclusions was undertaken both internally and externally by peers and experts. Findings – Relationships between key sets of actors during co-creation are bi-directional. Furthermore, different sets of actors are, in turn, service providers and service users depending on the service provided and the stage in the public service cycle under consideration. Understanding these bi-directional interrelationships can help improve public services provided by governmental actors through collaboration with users. Originality/value – Most public service delivery models see relationships between key stakeholders as unidirectional and one-dimensional. By contrast, this study proposes a shift in paradigm where IPS users are not passive actors and mere consumers of services but instead are key stakeholders actively participating in IPS provision. Integrated public services, Co-creation, European NONE Repository Universitas Langlangbuana Sistem Repository Elektronik Skripsi, Tesis, Desertasi dan Penelitian Dosen Universitas Langlangbuana JC301-TG22 V16.4.5 My Library TOWARDS A CO-CREATION APPROACH IN THE EUROPEAN INTEROPERABILITY FRAMEWORK TRANSFORMING_GOVERNMENT.png.png 2679 2023-12-22 09:25:15 2023-12-22 09:25:42 machine generated