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TRANSFORMING GOVERNMENT:OUTCOMES OF GOVERNMENT DIGITIZATION AND EFFECTS ON ACCOUNTABILITY IN BENIN
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Purpose – This paper aims to explain the impacts of the ongoing digitization reform in Benin. It
demonstrates that a well-conducted reform can reduce corruption, improve performance and bring citizens
closer to the administration. It also highlights the elements needed to ensure the success of such a reform.
Design/methodology/approach – The impacts of the digitization of services and processes on both
administrative structures and accountability mechanisms are described and discussed through the analysis of
interviews conducted with government officials and key external stakeholders.
Findings – Findings indicate that the implementation of new technologies has created difficulties for public
servants and that reaching out to the entire population is still proving challenging. However, the reform has
helped prevent abuses and corruption in management, and it has raised hopes of improving the state–citizen
relationship in the long run.
Originality/value – This paper adds to the research on digitization, accountability and state–citizen
relationships in developing countries. It fills a gap in the literature by directly analyzing the relationship
between digitization and public accountability in Benin
Raphaël Zumofen, Bellarminus Gildas Kakpovi, Vincent Mabillard - Personal Name
NONE
Text
ENGLISH
EMERALD INSIGHT
2022
ENGLAND
JURNAL ILMU PEMERINTAHAN
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APA Citation
Raphaël Zumofen, Bellarminus Gildas Kakpovi, Vincent Mabillard. (2022).TRANSFORMING GOVERNMENT:OUTCOMES OF GOVERNMENT DIGITIZATION AND EFFECTS ON ACCOUNTABILITY IN BENIN.(Electronic Thesis or Dissertation). Retrieved from https://localhost/etd