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TRANSFORMING GOVERNMENT:ENVIRONMENTAL CITIZENSHIP BEHAVIOR AND SUSTAINABILITY APPS: AN EMPIRICAL INVESTIGATION
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Purpose – Covid-19 pandemic impacted the tourism industry worldwide. Especially in catering, where
restaurateurs have had to reinvent their business models, information and communication technologies (ICTs)
play a fundamental role in supporting these changes, transforming barriers into opportunities. The purpose of
this study is to investigate how restaurateurs’ perception of ICTs has changed before and during Covid-19
and to detect whether ICTs can be considered a tool to foster antifragility, resilience and value co-creation as
ideal outcomes.
Design/methodology/approach – This study presents a longitudinal study on the use of ICT platforms
by Italian restaurant managers. The case study analyzed is TheFork. Data collection took place in two
different rounds: before Covid-19 (year 2017) and during Covid-19 (year 2020).
Findings – The findings of this study reveal how new rules imposed by the Government changed
restaurant managers’ attitudes towards technology. In 2017, restaurateurs showed reticence towards
technology, not used in a strategic way; today, everyone uses ICT to improve business.
Originality/value – The study shows that ICT platforms enable antifragility, resilience and value co-creation,
creating a service ecosystem supporting restaurant management.
Mario D'Arco, Vittoria Marino - Personal Name
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Text
ENGLISH
EMERALD INSIGHT
2022
ENGLAND
JURNAL ILMU PEMERINTAHAN
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APA Citation
Mario D'Arco, Vittoria Marino. (2022).TRANSFORMING GOVERNMENT:ENVIRONMENTAL CITIZENSHIP BEHAVIOR AND SUSTAINABILITY APPS: AN EMPIRICAL INVESTIGATION.(Electronic Thesis or Dissertation). Retrieved from https://localhost/etd