ENVIRONMENTAL CITIZENSHIP BEHAVIOR AND SUSTAINABILITY APPS: AN EMPIRICAL INVESTIGATION Mario D'Arco, Vittoria Marino Primary Author mixed material bibliography ENGLAND EMERALD INSIGHT 2022 monographic en ENGLISH

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BAIK Purpose – Covid-19 pandemic impacted the tourism industry worldwide. Especially in catering, where restaurateurs have had to reinvent their business models, information and communication technologies (ICTs) play a fundamental role in supporting these changes, transforming barriers into opportunities. The purpose of this study is to investigate how restaurateurs’ perception of ICTs has changed before and during Covid-19 and to detect whether ICTs can be considered a tool to foster antifragility, resilience and value co-creation as ideal outcomes. Design/methodology/approach – This study presents a longitudinal study on the use of ICT platforms by Italian restaurant managers. The case study analyzed is TheFork. Data collection took place in two different rounds: before Covid-19 (year 2017) and during Covid-19 (year 2020). Findings – The findings of this study reveal how new rules imposed by the Government changed restaurant managers’ attitudes towards technology. In 2017, restaurateurs showed reticence towards technology, not used in a strategic way; today, everyone uses ICT to improve business. Originality/value – The study shows that ICT platforms enable antifragility, resilience and value co-creation, creating a service ecosystem supporting restaurant management. Value co-creation, Service ecosystem, Restaurant m NONE Repository Universitas Langlangbuana Sistem Repository Elektronik Skripsi, Tesis, Desertasi dan Penelitian Dosen Universitas Langlangbuana JC301-TG22 V16.2.5 My Library ENVIRONMENTAL CITIZENSHIP BEHAVIOR AND SUSTAINABILITY APPS: AN EMPIRICAL INVESTIGATION TRANSFORMING_GOVERNMENT.png.png 2599 2023-12-21 12:16:53 2023-12-21 12:21:23 machine generated