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International Journal of Law and Management: Hospitality workers’ reward and recognition
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Abstract
Purpose – The purpose of this study is to investigate hotel workers’ preferences among the following pairs:
intrinsic and extrinsic motivators and non-material and material factors.
Design/methodology/approach – The study used the quantitative method and a descriptive design to
draw inferences about employees’ preferences for items intended as reward and recognition. Convenience
sampling was used in selecting the respondents using a survey questionnaire as the research instrument.
Findings – This study has shown that hospitality employees differ in their preference for some material and
non-material items signifying reward and recognition (RR). Management should take these differences into
account when devising such incentives. The heterogeneous workforce structure in the United Arab Emirates
may complicate the design of an RR system. Practitioners in the hospitality industry may note with interest
that achieving employee performance and satisfaction is a complex exercise. The satisfaction that employees
derive can be strengthened by focusing on Herzberg’s motivators while employee dissatisfaction could be
prevented by addressing hygiene factors. Human resource personnel can achieve a measure of success while
developing and administering a compensation program that stimulates effort related to work, tasks or
accomplishment of goals. While motivated employees are expected to perform better, employee productivity
according to certain research is related to the level of meeting ones’ needs. It is, therefore, important for
organizations in the hospitality industry to consider the design of a well-balanced but flexible rewardrecognition system that serves motivating employees toward the achievement of organizational goals and
meet their own needs.
Originality/value – The writers included demographic information and employment characteristics as
part of their study. They included 10 factors, such as language, ethnicity, age, years in company and
department among others.
NONE
Text
ENGLISH
EMERALD INSIGHT
2021
ENGLAND
JURNAL ILMU HUKUM
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APA Citation
Hassan Younies. (2021).International Journal of Law and Management:
Hospitality workers’ reward
and recognition.(Electronic Thesis or Dissertation). Retrieved from https://localhost/etd