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TRANSFORMING GOVERNMENT:A PERIODICAL ANALYSIS OF E-GOVERNMENT MATURITY IN SAUDI ARABIA
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Purpose – Governments of the developing countries must be ready to embrace the evolution of information
technology. However, the growth in demand for online services and expectations for convenient access to
government resources are placing governments under pressure to deliver outstanding e-services. Despite the
successful attempts of the Saudi Government to deliver e-government services, the literature still needs to be
advanced with evidence to demonstrate the current status of government websites. Additionally, the growth
of e-government services should be periodically monitored and evaluated.
Design/methodology/approach – This study aims to revisit e-government websites previously
surveyed (2006-2012) in Saudi Arabia and examine growth based on the five-stage maturity model. This
study supports the approach with a review of the United Nations data and links this assessment with the fivestage
maturity model.
Findings – The results revealed remarkable improvements in the maturity level of online services provided
by the government websites of Saudi Arabia.
Practical implications – The relationship between e-government use and investment decisions appears
to be bidirectional, as greater levels of investment seem to offer more opportunities for service improvement.
Originality/value – The outcomes are expected to assist executive authorities in understanding the
current situation of e-government and plan appropriate strategic suggestions and development.
Ahmed Ibrahim Alzahrani - Personal Name
NONE
Text
ENGLISH
EMERALD INSIGHT
2022
ENGLAND
JURNAL ILMU PEMERINTAHAN
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APA Citation
Ahmed Ibrahim Alzahrani. (2022).TRANSFORMING GOVERNMENT:A PERIODICAL ANALYSIS OF E-GOVERNMENT MATURITY IN SAUDI ARABIA.(Electronic Thesis or Dissertation). Retrieved from https://localhost/etd