M-GOVERNMENT TRUST FRAMEWORK: DEPLOYMENT OF AN EMPIRICAL STUDY AMONGST JORDANIAN YOUTH Mohammad Kamel Alomari Primary Author mixed material bibliography ENGLAND EMERALD INSIGHT 2022 monographic en ENGLISH

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BAIK Purpose – This paper aims to debate the main factors influencing trust in mobile government (mgovernment) in the developing country of Jordan. The transformation from government services offered through a government website to services offered via smartphone devices needs further investigation to better understand the factors that might influence citizens’ trust in m-government, in particular, young citizens. This paper presents the concept of m-government and reports on a study of the main predictors affecting citizens’ trust in it. The theoretical framework used is based on the unified theory of acceptance and use of technology (UTAUT). Design/methodology/approach – A survey study of 510 Jordanian young citizens, who had access to the internet and were smartphone users, investigated the influence of the identified factors on their trust in mgovernment. The hypotheses testing used multiple regression analysis. Findings – Contrary to previous claims reported in relation to facilitating conditions, the following predictors: trust in government, word of mouth (WOM), social influence and facilitating conditions were found to be significant factors in predicting Jordanian citizens’ trust in m-government services. Originality/value – This is one of few studies to investigate what influences trust in m-government by citizens in Jordan. The current research significantly contributes to the literature by incorporating factors from the UTAUT model with personal perception factors to elucidate m-government adoption. The integration of UTAUT with factors such as “WOM”, is a direction that can be followed in research on the adoption of and trust in e-government and m-government by citizens in any social community. This study clearly identities the relationship between m-government trust and the WOM construct, which is rarely discussed in this type of research context. Although the facilitating conditions construct is claimed to be nonsignificant in the presence of performance expectancy and effort expectancy, the current research shows the importance of including the facilitating conditions construct when considering the topic of m-government trust in Jordan. Finally, this paper provides a foundation for future empirical studies on the adoption of mgovernment. Trust, Adoption, Citizens, Developing country, Fac NONE Repository Universitas Langlangbuana Sistem Repository Elektronik Skripsi, Tesis, Desertasi dan Penelitian Dosen Universitas Langlangbuana JC301-TG-22 V16.1.4 My Library M-GOVERNMENT TRUST FRAMEWORK: DEPLOYMENT OF AN EMPIRICAL STUDY AMONGST JORDANIAN YOUTH TRANSFORMING_GOVERNMENT.png.png 2529 2023-12-20 22:52:33 2023-12-20 22:53:24 machine generated