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TRANSFORMING GOVERNMENT:MECHANISMS OF CONSTRAINT: A CLINICAL INQUIRY OF DIGITAL INFRASTRUCTURING IN MUNICIPALITIES
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Purpose – The purpose of this study is to contribute to research concerning the role of digital infrastructure
in digital government. This is done by answering the research question: how does digital infrastructuring
constrain ambidexterity in public sector organizations?
Design/methodology/approach – The research is designed as a clinical inquiry in a large Swedish
municipality, involving data collection in the form of interviews and internal documents. The method of
analysis involves both exploring generative mechanisms in digital infrastructuring and theorizing on the
findings based on previous literature.
Findings – The findings identify four generative mechanisms through which stability and change in digital
infrastructuring constrain ambidexterity in terms of both efficiency (exploitation) and innovation (exploration).
Research limitations/implications – This study’s limitations are related to international and
intersectoral transferability and risks associated with its approach to clinical inquiry. The main implications
are its contribution to the literature on how stability counteracts not only innovation but also efficiency and
how change counteracts not only efficiency but also innovation.
Practical implications – This study identifies clear generative mechanisms that should be avoided by managers
striving for digital government, and it offers clear recommendations for said managers regarding how to avoid them.
Social implications – This study offers implications for national-level digital infrastructure policy and
contributes to efforts to increase the capabilities of digital government.
Originality/value – As two of the four identified generative mechanisms are novel contributions, this
study offers a concrete addition to existing research. This study has resulted in factual change in the studied
organization as well as at the national level through successful dissemination of the findings for both policy
and practice in other public sector organizations.
Jwan Khisro, Tomas Lindroth, Johan Magnusson - Personal Name
NONE
Text
ENGLISH
EMERALD INSIGHT
2022
ENGLAND
JURNAL ILMU PEMERINTAHAN
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APA Citation
Jwan Khisro, Tomas Lindroth, Johan Magnusson. (2022).TRANSFORMING GOVERNMENT:MECHANISMS OF CONSTRAINT: A CLINICAL INQUIRY OF DIGITAL INFRASTRUCTURING IN MUNICIPALITIES.(Electronic Thesis or Dissertation). Retrieved from https://localhost/etd