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Digital Policy, Regulation & Governance : The role of access convenience of common service centres (CSCs) in the continued use of e-government
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Abstract
Purpose – This study aims to understand the role of access convenience of common service centres
(CSCs) in determining the e-government continuance intention from the perspective of citizens who are
dependent on these centres for using e-government services, in developing countries such as India. The
study uses the DeLone and McLean’s information systems (IS) success model as a theoretical basis and
analyses the effect of access convenience of CSCs (AC), on the three quality dimensions (namely,
information quality [IQ], system quality [SyQ] and service quality [SQ]), and the e-government
continuance intention. The effects of the three quality dimensions on continuance intention are also
analysed.
Design/methodology/approach – The primary data were collected from the field surveys
conducted at various CSCs in Uttar Pradesh state of India using convenience sampling technique.
The study sample included 358 respondents who use e-government services through CSCs.
Structural equation modelling was used to test the hypothesized relationships in the proposed
model.
Findings – The findings of the study suggest that CSCs’ access convenience has a significant
positive impact on the e-government continuance intention. The findings also confirm the significant
positive impact on all the three quality dimensions of e-government i.e. IQ, SyQ and SQ. Though the
findings do not provide support for the impact of IQ and SyQ on the e-government continuance
intention but the impact of SQ on the e-government continuance intention is found to be significantly
positive.
Kriti Priya Gupta and Harshit Maurya - Personal Name
NONE
Text
ENGLISH
EMERALD INSIGHT
2020
ENGLAND
JURNAL ILMU HUKUM
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APA Citation
Kriti Priya Gupta and Harshit Maurya. (2020).Digital Policy, Regulation & Governance : The role of access convenience of
common service centres (CSCs) in the
continued use of e-government.(Electronic Thesis or Dissertation). Retrieved from https://localhost/etd