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TRANSFORMING GOVERNMENT:BRIDGING THE GAP: ASSESSING DISPARITIES IN E-GOVERNMENT SERVICE OFFERINGS AND CITIZEN DEMAND
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Purpose – The purpose of this study is to explore the discrepancies between the services provided by municipalities through e-Government portals and the services sought by residents in the context of smart cities.
Design/methodology/approach – This research investigates the information and services delivered by municipalities via e-Government portals and the services that residents wish to access through these portals.A mind map representation of ideas from 707 participants is used to visually illustrate the proposed e-Government portal structure based on user recommendations.
Findings – The findings reveal that existing e-Government portals fall short in offering a comprehensive range of e-services desired by residents. The results highlight the need for municipal e-Government websites to grant residents access to a diverse array of services and information. It is crucial to note that the specific
services may fluctuate over time and between cities, reflecting the evolving needs of residents and the capabilities of municipalities.
Originality/value – This study is original in its focus on bridging the gap between existing e-Government portals and residents’ preferences, using a mind map representation to visually illustrate the proposed portal structure based on user recommendations. The research emphasizes the importance of considering residents’ needs in terms of services and functionalities and adapting websites accordingly.
Zoi Patergiannaki, Yannis A. Pollalis - Personal Name
NONE
Text
ENGLISH
EMERALD INSIGHT
2023
ENGLAND
JURNAL ILMU PEMERINTAHAN
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APA Citation
Zoi Patergiannaki, Yannis A. Pollalis. (2023).TRANSFORMING GOVERNMENT:BRIDGING THE GAP: ASSESSING DISPARITIES IN E-GOVERNMENT SERVICE OFFERINGS AND CITIZEN DEMAND.(Electronic Thesis or Dissertation). Retrieved from https://localhost/etd