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TRANSFORMING GOVERNMENT:FOSTERING INCLUSION FOR REFUGEES AND MIGRANTS AND BUILDING TRUST IN THE DIGITAL PUBLIC SPACE
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Purpose – The purpose of this paper is to explore the benefits of co-creation methods when designing
information and communications technology (ICT) solutions to aid migrant integration by outlining the
process of co-creating an innovative platform with migrants, including asylum seekers and refugees, and nongovernmentalorganisation representatives and public service providers.
Design/methodology/approach – The study used mixed methods and was divided into three stages.
Researchers carried out an extensive literature review and case studies, whilst data were collected via
surveys, focus groups and in-depth interviews.
Findings – The paper demonstrates that co-creation methods are essential in the development of ICT
solutions for vulnerable groups like migrants, asylum seekers and refugees enabling researchers to counterthe adverse effects of eurocentric bias by improving inclusiveness and trust in the platform vis-a-vis migrantusers.
Originality/value – The research reflects on the development of an innovative platform, created and
validated in situ with migrants and other end-users. It provides an often-unexplored analysis of the linkbetween methodological approaches in ICT tools development (co-creation), and real-life impacts for migrantsin terms of mitigating digital exclusion and white ethnocentric bias. The article complements twowhitepapers and other policy briefs written on the results of this research that have informed EC policymakingin the area of migration, including the EU action plan on integration and inclusion 2021–2027.
Leda Kuneva, Karen Latricia Hough - Personal Name
NONE
Text
ENGLISH
EMERALD INSIGHT
2023
ENGLAND
JURNAL ILMU PEMERINTAHAN
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APA Citation
Leda Kuneva, Karen Latricia Hough. (2023).TRANSFORMING GOVERNMENT:FOSTERING INCLUSION FOR REFUGEES AND MIGRANTS AND BUILDING TRUST IN THE DIGITAL PUBLIC SPACE.(Electronic Thesis or Dissertation). Retrieved from https://localhost/etd