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TRANSFORMING GOVERNMENT:THE ROLE OF E-GOVERNMENT IN REDUCING CORRUPTION AND ENHANCING TRANSPARENCY IN THE AFGHAN PUBLIC SECTOR: A CASE STUDY
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Purpose – The purpose of this study is to explore the role of e-government in reducing corruption and
achieving transparency from the perspective of citizens and public servants of the National Statistics and
Information Authority in Afghanistan.
Design/methodology/approach – This study applies a mixed-method research design to explore
whether e-government can combat corruption and increase transparency in the public sector of a
developing nation. The data collection involves a survey of (n = 280) citizens and interviews with
six National Statistics and Information Authority public servants. Data analysis includes
descriptive statistics, Spearman’s correlation for the survey and qualitative content analysis for the
interviews.
Findings – The results of this study reveal that e-government distributes and decentralizes power among
public servants, reduces corruption and promotes transparency and accountability by reporting corruption
through social media, online complaint forms, emails and the 450 toll-free number. In addition, the major
factors are identified that reduce corruption through e-government.
Research limitations/implications – This study proposes a model for using e-government that
has implications for designers, developers and policymakers to create user-friendly systems that
reduce bureaucracy and physical interactions with public servants while minimizing paper-based
systems.
Practical implications – Governments can reduce corruption among high-ranking public servants by
implementing a decentralized system that prevents system manipulation. This involves measures like
surveillance, ICT training, process automation, reduced bureaucracy, simplified procedures and real-time
customer support.
Social implications – Despite the potential of e-government to reduce monopoly power and intermediaries
among low-ranking officials, high-ranking Afghan officials still engage in corrupt practices. Nonetheless, 75% of
Afghans believe e-government promotes transparency and accountability and reduces corruption.
Originality/value – To the best of the authors’ knowledge, this is the first study in the Afghan public
sector that explores the role of e-government to reduce corruption and achieve transparency.
Mohammad Mustafa Ibrahimy, Sirje Virkus, Alex Norta - Personal Name
NONE
Text
ENGLISH
EMERALD INSIGHT
2023
ENGLAND
JURNAL ILMU PEMERINTAHAN
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APA Citation
Mohammad Mustafa Ibrahimy, Sirje Virkus, Alex Norta. (2023).TRANSFORMING GOVERNMENT:THE ROLE OF E-GOVERNMENT IN REDUCING CORRUPTION AND ENHANCING TRANSPARENCY IN THE AFGHAN PUBLIC SECTOR: A CASE STUDY.(Electronic Thesis or Dissertation). Retrieved from https://localhost/etd