THE ROLE OF E-GOVERNMENT IN REDUCING CORRUPTION AND ENHANCING TRANSPARENCY IN THE AFGHAN PUBLIC SECTOR: A CASE STUDY Mohammad Mustafa Ibrahimy, Sirje Virkus, Alex Norta Primary Author mixed material bibliography ENGLAND EMERALD INSIGHT 2023 monographic en ENGLISH

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BAIK Purpose – The purpose of this study is to explore the role of e-government in reducing corruption and achieving transparency from the perspective of citizens and public servants of the National Statistics and Information Authority in Afghanistan. Design/methodology/approach – This study applies a mixed-method research design to explore whether e-government can combat corruption and increase transparency in the public sector of a developing nation. The data collection involves a survey of (n = 280) citizens and interviews with six National Statistics and Information Authority public servants. Data analysis includes descriptive statistics, Spearman’s correlation for the survey and qualitative content analysis for the interviews. Findings – The results of this study reveal that e-government distributes and decentralizes power among public servants, reduces corruption and promotes transparency and accountability by reporting corruption through social media, online complaint forms, emails and the 450 toll-free number. In addition, the major factors are identified that reduce corruption through e-government. Research limitations/implications – This study proposes a model for using e-government that has implications for designers, developers and policymakers to create user-friendly systems that reduce bureaucracy and physical interactions with public servants while minimizing paper-based systems. Practical implications – Governments can reduce corruption among high-ranking public servants by implementing a decentralized system that prevents system manipulation. This involves measures like surveillance, ICT training, process automation, reduced bureaucracy, simplified procedures and real-time customer support. Social implications – Despite the potential of e-government to reduce monopoly power and intermediaries among low-ranking officials, high-ranking Afghan officials still engage in corrupt practices. Nonetheless, 75% of Afghans believe e-government promotes transparency and accountability and reduces corruption. Originality/value – To the best of the authors’ knowledge, this is the first study in the Afghan public sector that explores the role of e-government to reduce corruption and achieve transparency. E-government, Corruption, Transparency, E-particip NONE Repository Universitas Langlangbuana Sistem Repository Elektronik Skripsi, Tesis, Desertasi dan Penelitian Dosen Universitas Langlangbuana JC301-TG-23 V17.3.10 My Library THE ROLE OF E-GOVERNMENT IN REDUCING CORRUPTION AND ENHANCING TRANSPARENCY IN THE AFGHAN PUBLIC SECTOR: A CASE STUDY TRANSFORMING_GOVERNMENT.png.png 2446 2023-12-19 22:48:59 2023-12-19 22:51:24 machine generated