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TRANSFORMING GOVERNMENT:GOVERNMENT ADMINISTRATIVE CAPACITY, E-GOVERNMENT PERFORMANCE AND CITIZEN’S E-GOVERNMENT ADOPTION: EVIDENCE FROM A TRANSITION COUNTRY
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Purpose – The purpose of this study is to investigate the impact of government administrative capacity and e-government performance on the citizens’ intention to use e-government services by integrating into the technology acceptance model (TAM). In addition, the study investigates the mediating effect of perceived usefulness in these nexus.
Design/methodology/approach – A quantitative and cross-sectional approach is used to gather the
data from 443 respondents in Vietnam. The squares structural equation modeling is used to access the impact of government administrative capacity and e-government performance on the citizens’ intention to use e-government, the mediating effect of perceived usefulness.
Findings – The results show that e-government performance, government administrative capacity and
perceived usefulness are critical determinants of citizens’ intention. Furthermore, government administrative capacity positively impacts e-government performance. More importantly, perceived usefulness plays a mediating role in these relationships. The results also show that both age and qualification moderate the relationship between perceived usefulness and intention.
Practical implications – The findings of this study provide valuable evidence and implications. Public
officials must enhance the administrative capacity as the determination for the application of e-government.
They must demonstrate their commitment to implementing e-government initiatives. Moreover, the
government should continually carry out policies to improve e-government performance.
Originality/value – This study uses the TAM by incorporating government administrative capacity and
e-government performance. Evidence about the mechanism linking government administrative capacity and
e-government performance to citizens’ intention to use e-government is scant. With this stated, this study fills these gaps by pioneering exploring the mediating role of perceived usefulness in these relationships.
Toan Khanh Tran Pham - Personal Name
NONE
Text
ENGLISH
EMERALD INSIGHT
2023
ENGLAND
JURNAL ILMU PEMERINTAHAN
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APA Citation
Toan Khanh Tran Pham. (2023).TRANSFORMING GOVERNMENT:GOVERNMENT ADMINISTRATIVE CAPACITY, E-GOVERNMENT PERFORMANCE AND CITIZEN’S E-GOVERNMENT ADOPTION: EVIDENCE FROM A TRANSITION COUNTRY.(Electronic Thesis or Dissertation). Retrieved from https://localhost/etd