DETERMINANTS OF CONTINUANCE INTENTION OF USING E-GOVERNMENT SERVICES IN TANZANIA: THE ROLE OF SYSTEM INTERACTIVITY AS MODERATING FACTOR Herman Eliawaha Mandari, Daniel Ntabagi Koloseni Primary Author mixed material bibliography ENGLAND EMERALD INSIGHT 2023 monographic en ENGLISH

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BAIK Purpose – The purpose of this study is to investigate the continuance intention of using e-government services in Tanzania as well as moderating effects of system interactivity. Design/methodology/approach – A research model based on expectancy confirmation model was developed and empirically tested using 213 data collected from e-government services users who were selected using the judgemental sampling technique. The variance-based structural equation modelling technique was used for data analysis using SmartPLS 3.0. Findings – The results of this study suggest that system interactivity, computer self-efficacy,management support, confirmation, satisfaction and perceived usefulness have a positive and significant influence on continuance intention to use e-government services. Moreover, the findings of this study indicate that system interactivity moderates the influence of perceived usefulness and satisfaction on continuance intention. Continuance intention, E-government services, Mode NONE Repository Universitas Langlangbuana Sistem Repository Elektronik Skripsi, Tesis, Desertasi dan Penelitian Dosen Universitas Langlangbuana JC301-TG23 V17.1.7 My Library DETERMINANTS OF CONTINUANCE INTENTION OF USING E-GOVERNMENT SERVICES IN TANZANIA: THE ROLE OF SYSTEM INTERACTIVITY AS MODERATING FACTOR TRANSFORMING_GOVERNMENT.png.png 2400 2023-12-19 11:01:58 2023-12-19 11:09:59 machine generated