TRANSFORMING GOVERNMENT: CHALLENGES AND OPPORTUNITIES IN IT TRANSFORMATION OF PUBLIC SERVICE DELIVERY: CASE OF INDIA POST

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TRANSFORMING GOVERNMENT: CHALLENGES AND OPPORTUNITIES IN IT TRANSFORMATION OF PUBLIC SERVICE DELIVERY: CASE OF INDIA POST

Purpose – Legacy organizations, particularly government departments, have always remained focused on technology acquisition at a low cost. However, they must balance their quest for better financial performance with a commitment to social obligations and inclusiveness. This study aims to analyze the issues faced by a public sector department, India Post, in its digitization process.

Statement of Responsibility

Author(s)

Parijat Upadhyay - Personal Name
Shekhar Kumar Sinha - Personal Name
Yogesh K. Dwivedi - Personal Name

Edition

Call Number

Subject(s)

Digital transformation, Technology organization

Classification

NONE

Series Title

GMD

Text

Language

ENGLISH

Publisher

EMERALD INSIGHT

Publishing Year

2023

Publishing Place

ENGLAND

Specific Detail Info

JURNAL ILMU PEMERINTAHAN

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APA Citation

Parijat Upadhyay. (2023).TRANSFORMING GOVERNMENT: CHALLENGES AND OPPORTUNITIES IN IT TRANSFORMATION OF PUBLIC SERVICE DELIVERY: CASE OF INDIA POST.(Electronic Thesis or Dissertation). Retrieved from https://localhost/etd