RESIDENTS’ TRUST IN LOCAL GOVERNMENT COUNCILS IN AN EMERGING NATION: EFFECT OF POLITICAL EFFICACY, GOOD GOVERNANCE AND PERFORMANCE Farah Adilla Ab. Rahman, Norazah Mohd Suki, Mohd Idham Mohd Yusof, Radduan Yusof Primary Author mixed material bibliography ENGLAND EMERALD INSIGHT 2023 monographic en ENGLISH

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BAIK Purpose – This study aims to explore residents’ trust in local government councils and to examine the effect of political efficacy and good governance on that trust and on the performance of local government councils in an emerging nation. Design/methodology/approach – Data were analysed using qualitative and quantitative research designs. Firstly, a thematic analysis was performed to explore residents’ trust in local government councils and compare it with the data gathered in the literature review. Thereafter, a partial least squares-structural equation modelling (PLS-SEM) approach was used to investigate the hypothesised linkages. Findings – The thematic analysis of the face-to-face semi-structured interviews discovered four themes (trust, performance, political efficacy and good governance). Additional analysis of these themes via the PLS-SEM approach revealed good governance to be the most influential factor in promoting residents’ trust in local government councils. Political efficacy was the second most influential factor. Residents expect local government councils’ officers to demonstrate a strong commitment to the rule of law and comply with all relevant laws and regulations. Practical implications – Local government councils should openly accept residents’ requests and suggestions, be more flexible in policy delivery and be responsive to policy demands given the relatively small constituencies and greater policy latitudes. Multiple avenues should be available for interaction between residents and local government councils in the mission to achieve sustainable urban growth. Originality/value – This study is unique in that it advances existing research that is lacking in the context of the Malaysian local government council. The result alerts are crucial in that they alert local government councils to the need for high levels of governance and accountability in terms of resident support to gain more trust and confidence. NONE Repository Universitas Langlangbuana Sistem Repository Elektronik Skripsi, Tesis, Desertasi dan Penelitian Dosen Universitas Langlangbuana Trust, Local government, Good governance, Politica JC301-TG-23 V17.1.2 My Library Trust, Local government, Good governance, Politica RESIDENTS’ TRUST IN LOCAL GOVERNMENT COUNCILS IN AN EMERGING NATION: EFFECT OF POLITICAL EFFICACY, GOOD GOVERNANCE AND PERFORMANCE TRANSFORMING_GOVERNMENT.png.png 2385 2023-12-15 23:19:20 2023-12-15 23:31:38 machine generated