CROSS-SECTORAL RELATIONS IN THE DELIVERY OF PUBLIC SERVICES

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CROSS-SECTORAL RELATIONS IN THE DELIVERY OF PUBLIC SERVICES

Performance management is the ‘Achilles heel’ of many reforms and public management practices and requires changes. Governance in general and co-production in particular impose an organizational setting which requires rethinking performance management, which is still conceptually embedded in New Public Management paradigm. This chapter builds on the latest coproduction framework and service-dominant logic and outlines new challenges
for rethinking performance measurement and management. It also discusses how public service design (PSD) may interact with them. As a result the need to shift between performance control loops has been emphasized, suggesting that service design may signiﬁcantly support internal ex-nunc performance management. Although it should be facilitated in addressing some of the performance challenges, an outline of a framework
for appropriate method has also been proposed.

Statement of Responsibility

Author(s)

ANDREA BONOMI SAVIGNON - Personal Name

Edition

Call Number

Subject(s)

Performance; governance; design; co-production; pu

Classification

NONE

Series Title

GMD

Text

Language

ENGLISH

Publisher

EMERALD

Publishing Year

2018

Publishing Place

ENGLAND

Specific Detail Info

ILMU PEMERINTAHAN

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APA Citation

ANDREA BONOMI SAVIGNON. (2018).CROSS-SECTORAL RELATIONS IN THE DELIVERY OF PUBLIC SERVICES.(Electronic Thesis or Dissertation). Retrieved from https://localhost/etd