ANDREA BONOMI SAVIGNON Primary Author mixed material bibliography ENGLAND EMERALD 2018 monographic en ENGLISH

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Performance management is the ‘Achilles heel’ of many reforms and public management practices and requires changes. Governance in general and co-production in particular impose an organizational setting which requires rethinking performance management, which is still conceptually embedded in New Public Management paradigm. This chapter builds on the latest coproduction framework and service-dominant logic and outlines new challenges for rethinking performance measurement and management. It also discusses how public service design (PSD) may interact with them. As a result the need to shift between performance control loops has been emphasized, suggesting that service design may significantly support internal ex-nunc performance management. Although it should be facilitated in addressing some of the performance challenges, an outline of a framework for appropriate method has also been proposed. Performance; governance; design; co-production; pu NONE Repository Universitas Langlangbuana Sistem Repository Elektronik Skripsi, Tesis, Desertasi dan Penelitian Dosen Universitas Langlangbuana C503003 My Library CROSS-SECTORAL RELATIONS IN THE DELIVERY OF PUBLIC SERVICES CROSS-SECTORAL_RELATIONS_IN_THE_DELIVERY_OF_PUBLIC_SERVICES-COVER.png.png 2279 2023-11-24 14:06:12 2023-11-30 13:49:10 machine generated