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TRANSFORMING GOVERNMENT:M-GOVERNMENT TRUST FRAMEWORK: DEPLOYMENT OF AN EMPIRICAL STUDY AMONGST JORDANIAN YOUTH
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Purpose – This paper aims to debate the main factors influencing trust in mobile government (mgovernment)
in the developing country of Jordan. The transformation from government services offered
through a government website to services offered via smartphone devices needs further investigation to
better understand the factors that might influence citizens’ trust in m-government, in particular, young
citizens. This paper presents the concept of m-government and reports on a study of the main predictors
affecting citizens’ trust in it. The theoretical framework used is based on the unified theory of acceptance and
use of technology (UTAUT).
Design/methodology/approach – A survey study of 510 Jordanian young citizens, who had access to
the internet and were smartphone users, investigated the influence of the identified factors on their trust in mgovernment.
The hypotheses testing used multiple regression analysis.
Findings – Contrary to previous claims reported in relation to facilitating conditions, the following
predictors: trust in government, word of mouth (WOM), social influence and facilitating conditions were
found to be significant factors in predicting Jordanian citizens’ trust in m-government services.
Originality/value – This is one of few studies to investigate what influences trust in m-government by
citizens in Jordan. The current research significantly contributes to the literature by incorporating factors
from the UTAUT model with personal perception factors to elucidate m-government adoption. The
integration of UTAUT with factors such as “WOM”, is a direction that can be followed in research on the
adoption of and trust in e-government and m-government by citizens in any social community. This study
clearly identities the relationship between m-government trust and the WOM construct, which is rarely
discussed in this type of research context. Although the facilitating conditions construct is claimed to be nonsignificant
in the presence of performance expectancy and effort expectancy, the current research shows the
importance of including the facilitating conditions construct when considering the topic of m-government
trust in Jordan. Finally, this paper provides a foundation for future empirical studies on the adoption of mgovernment.
Mohammad Kamel Alomari - Personal Name
NONE
Text
ENGLISH
EMERALD INSIGHT
2022
ENGLAND
JURNAL ILMU PEMERINTAHAN
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APA Citation
Mohammad Kamel Alomari. (2022).TRANSFORMING GOVERNMENT:M-GOVERNMENT TRUST FRAMEWORK: DEPLOYMENT OF AN EMPIRICAL STUDY AMONGST JORDANIAN YOUTH.(Electronic Thesis or Dissertation). Retrieved from https://localhost/etd